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PDF-File PDF Converter FAQ’s

 
1. What is the advantage of using the PDF-File PDF Converter?
   
2. What are the supported output formats for the converted documents?
   
3. Can PDF files in languages other than English be converted?
   
4. I have been using a free trial version of the PDF-File PDF Converter and want to upgrade to a purchased version. Can I upgrade the trial version or do I need to download the application again?
   
5. After purchasing and installing the PDF-File PDF Converter, I inadvertently uninstalled it. When I tried to re-install, my registration key was not accepted; what should I do?
   
6. How secure is the payment process?
   
7. How can you be sure any connection is secure?
   
8. Is my online order form secure?
   
9. What happens after I send in the order?
   
10. Do you offer technical support and is it free?
   
11. Do I have to pay for the upgrades?
   
12. I am getting blank page when I convert PDF to word with the trial version. What is the issue here?
   
13. I do not have internet access, so how can I activate the product?
   
14. I am not able to activate the product, though I have the internet access?
   
15. Can a scanned file be converted into a word file?
   
16. I receive an error that the file <prng.dll> is missing
   
17. The print out of the document is not proper.
   
 
1. The PDF-File PDF Converter can convert PDF files to .doc format or the .rtf format. It can also convert text documents to PDF files from within the word application. You can also extract images from a PDF file and choose from an option of converting these images to PNM, PPM, PBM, TIFF, JPG, PSD, PNG, BMP or PCX image formats. The PDF converter has multiple features but comes at a very affordable price of just $19.99. See all the features here: PDF Converter Features Top
   
2. PDF files can be converted to the .rtf format or the .doc format (Microsoft Word). These are fully editable formats, giving you full flexibility to edit the documents after conversion. The PDF Converter does not support direct PDF to HTML conversion or HTML to PDF Conversion.  
   
3. The PDF-File PDF Converter can convert PDF files in 9 languages: English, French, German, Italian, Dutch, Spanish, Russian, Norwegian or Portuguese through multilingual conversion ability.  
   
4. Yes, the application needs to be downloaded and installed again. We send you the registration key once you have paid for the software. You need to register online using this number during the installation process to activate the full version of the PDF Converter.  
   
5. Please contact us at helpdesk@pdf-file.com with your personal & purchasing details and we will send you a new registration key. During installation, copy and paste the new registration key and your PDF Converter will get registered again. This feature has been incorporated to prevent any unauthorized use. Top
   
6. We use SSL (Secure Sockets Layer) technology to ensure safety of your payment information. When you provide us your credit card number & personal information, SSL encrypts all this information (your card number, name and address). With this encryption, only we at PDF-File.com are allowed to decode your information.  
   
7. A secure connection is always hosted on an https server. When accessing a secure server, the first characters of the site address (URL) will change from 'http' to 'https'. You can also confirm a secure connection by looking at the lower right-hand or left-hand corner of your browser window after accessing your payment form page. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure.  
   
8. The online order form is 100% secure. We ensure that all your personal and payment information is not compromised in any way whatsoever. The ordering form is hosted on an https (secure) server.  
   
9. We send you an email, confirming your order details, shortly after you submit your purchase information.  
   
10. Technical support is absolutely free for PDF-File PDF Conversion Software. You can contact us through email using helpdesk@pdf-file.com. One of our customer support executives shall answer your queries and lead you step-by-step through a solution.  
   
11. We do not charge for upgrades to our software. You get the latest upgrades absolutely free of charge. Top
   
12.There could be 2 issues here:
1) MS-Word may not be installed on your machine.
2) You may have used 'Text Only' or 'Formatted Text' option while converting. These options discard images while conversion. Please use the other options "Flowing Text" or "As Is" to retain the images.
   
13. Please contact our support team, and we will guide you in activating the product
   
14. The issue could be due to the firewall restrictions. Please contact your Network Administrator to resolve this. If this doesn’t help, you may try to disable your anti-virus when you are activating the product. Even if this doesn't work, then contact our support team and we will guide you in activating the product.
   
15. Yes, you can convert the scanned file into editable Word file format as the software is equipped with OCR (Optical Character Recognition) feature.
   
16. Please uninstall and re install the product. Contact our support team to get the registration key reactivated
   
17. You need to check the 'Page Setup' of the document and confirm the paper size to be 'Letter' or 'A4' or whichever is compatible with your printer.Top
   
If the answer to your question is not in these faq’s, feel free to contact us at helpdesk@pdf-file.com , and we shall be glad to answer all your queries.
 
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